This Privacy Policy explains how Fanni Automatic ("we", "us") collects, uses and protects information when you contact us, request a service, or use this website.
Information We Collect
When you contact us by phone, WhatsApp, email or our contact form, we may collect your name, phone number, email address, service address and details about the appliance issue you describe to us.
How We Use Your Information
We use this information to respond to your service request, schedule a technician visit, provide a quote, and follow up on completed repairs. We do not sell your personal information to third parties.
WhatsApp and Phone Communication
If you contact us via WhatsApp or phone, that conversation is subject to the privacy practices of the respective platform (e.g. WhatsApp) in addition to our own handling of any details you share with our team.
Data Retention
We retain customer contact and service information only as long as needed to provide our services, maintain service records, and meet any legal or accounting requirements.
Your Rights
You may ask us to update or delete the personal information we hold about you at any time by contacting us using the details on our Contact page.
Contact Us
If you have any questions about this Privacy Policy, please reach out via phone or WhatsApp at 0502594119, or by email at info@fanni-automatic.sa.
This policy is provided as a general template and should be reviewed by a qualified professional before publishing, to ensure it reflects your actual data practices and complies with applicable Saudi regulations (e.g. the Personal Data Protection Law).